Home Depot required to scan drivers license and or passport for returns!
Today I returned an item I purchased last week from Home Depot today. I presented the cashier with my original store receipt and credit card used to purchased the item. I was told I needed to provide a driver's license, state ID or passport to receive a credit or make an exchange. I was like, OK you need to verify that I am who I say I am. The cashier said no I need to enter your ID information into the computer database. Of course I refused and called the manager. The manager came out and said it is new store policy. I asked where was it posted; it wasn't! Again, I refused to provide my ID as I had an ordinal valid receipt and just purchased the item the week before. The manage informed me that he would not return my item without an ID that he could record the information.Well, my ID has been stolen twice so I am very worried about this policy. I am worried about identity theft and think it's ridiculous to require this for a credit card purchase. Maybe I could understand if I did not have a receipt or if was beyond the return period.
Are they allowed to do this? Do I have any rights here? I don't trust them to store my license information in their database. Well, I called the corporate office and plan to lodge a complaint. I also called 7 On Your Side and other local news stations in my area. If there is anything else I can do please let me know?
What is happening here that customers have to turn over their personal information to a stranger to store in a database? A database that you don't know if it is even secure. If they are tyring to deter customers from making returns, I get it loud and clear and will take my business elsewhere!
Don't let them scan your driver's license. You can complain to Home Depot's corporate headquarters by contacting their customer complaint department. You can use the Home Depot phone while you are at the store and inform the complaint department that you do not want your license scanned. The Home Depot store where you are can enter your name into their data base manually. This will eliminate the necessity of scanning your driver's license which will result in allowing access to other personal information which Home Depot does not need. If your are persistant in your demands with the customer complaint department, they will accomodate you by telling the local store manager to enter your name manually. I have gone through this proceedure myself, today. I have also asked the corporate employee to present my complaint to the proper executives of the Home Depot Corporation so that an alternative manual entry of names can be used when someone objects to a license scan. The more complaints Home Depot gets the more likely they are to amend the current policy so that manual entries can be made. This will allow the customer to see just what information is being placed in the data base.
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